Privacy & Cookies Policy

1. Introduction

Builder's Mate Group Limited(“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

By using Builder's Mate, you agree to the collection and use of information in accordance with this policy.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Builder's Mate Group Limited of Unit 3, Stanley Court, Shearway Business Park, Shearway Road, Folkestone, Kent CT19 4FJ.

2. Information We Collect

Information you provide

When you use our services, we may collect:

• Contact information: name, email address, phone number, delivery address
• Request details: material requirements, quantities, deadlines
• Communication records: messages you send us via email or our platform

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your material requests
• Connect you with relevant suppliers in your area
• Send you updates about your requests and bids
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

Legal basis for processing

The legal basis for our use of your personal data will generally be one or more of the following:

• We need to process your personal data to meet our contractual obligations to you
• We need to process your personal data for the legitimate interest of providing our service to you and to suppliers
• Processing is necessary for legal reasons, such as tax reporting and fraud prevention
• We process your personal data where you have consented (for example, to receiving marketing from us or third parties)

4. Sharing Your Information

We may share your personal information with any member of our group (our subsidiaries, ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).

We share your information with:

• Suppliers: When you submit a request, relevant suppliers receive your contact details and request information to prepare their bids
• Service providers: Third-party services that help us operate our platform (e.g., email delivery, hosting, analytics)
• Legal requirements: When required by law or to protect our rights, property, or safety, or that of our customers or others; this includes exchanging information for fraud protection and credit risk reduction

If we sell or buy any business or assets, or if Builder's Mate Group Limited or substantially all of its assets are acquired by a third party, personal data held about our customers may be one of the transferred assets.

We do not sell your personal information to third parties.

5. Where We Store Your Information

The data we collect from you may be transferred to, and stored at, a destination outside the UK or the European Economic Area. It may also be processed by staff operating outside those areas who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We hold your personal information whilst we continue to provide services to you and, after our relationship ends, for any period we are required to do so by law. Request data is typically retained for 7 years for tax and accounting purposes. We may also retain such of your personal information as is necessary and proportionate to fulfil our legitimate interests.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

Types of cookies we use

• Strictly necessary cookies: Required for the operation of our website (e.g. secure areas, forms)
• Analytical/performance cookies: Allow us to recognise and count visitors and see how visitors move around our website
• Functionality cookies: Recognise you when you return and remember your preferences (e.g. language or region)
• Targeting cookies: Record your visit and the pages you have visited; we may use this to make our website and any advertising more relevant to your interests

Third parties (e.g. analytics providers) may also use cookies over which we have no control. You can block cookies via your browser settings, but blocking all cookies (including essential) may prevent access to some or all of our site.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

To exercise these rights, please contact us at hello@builders-mate.com. You have the right to ask us not to process your personal data for marketing purposes; you can amend your preferences or contact us at any time.

For further information on your rights, see the Information Commissioner's Office.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: hello@builders-mate.com
• Phone: 07958 340 396
• Address: Unit 3, Stanley Court, Shearway Business Park, Shearway Road, Folkestone, CT19 4FJ